Returns & Refunds

Last Updated: January 1, 2026

At Karvenza, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Returns & Refunds Policy carefully before submitting a request.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all included accessories.
  • Not show signs of wear, misuse, or damage caused after delivery.
  • Include proof of purchase (order number or receipt).

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or Clearance.
  • Gift cards.
  • Products that have been used, altered, or damaged by the customer.
  • Items returned without prior authorization.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos of the product and its packaging.

Once reviewed, we will provide an appropriate solution, which may include a replacement, refund, or store credit.

How to Start a Return

To request a return, please email us at:

support@karvenza.com

Include the following information:

  • Full Name
  • Order Number
  • Email Address used for the purchase
  • Reason for the return
  • Photos (if applicable)

Our support team will review your request and provide return instructions.

Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

Return Shipping

Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as Karvenza cannot guarantee receipt of returned packages.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, your order may already be in processing or shipped and can no longer be canceled.

If you need to cancel an order, please contact us as soon as possible.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account or payment method.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. Contact your bank.

If you've completed these steps and still have not received your refund, please contact us.

Exchanges

We currently replace items only if they are:

  • Defective
  • Damaged during shipping
  • Incorrectly shipped

If you require an exchange for one of these reasons, please contact our support team.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Karvenza

Email: support@karvenza.com

We aim to respond to all inquiries within 24–48 business hours.

Thank You

Thank you for choosing Karvenza.

We appreciate your trust and are committed to providing high-quality automotive accessories backed by reliable customer support. Our goal is to make every shopping experience simple, transparent, and worry-free.

Karvenza
Drive Smarter. Travel Better.